![]() Female bettas - May be housed with other community fish or other female bettas.Male bettas can live successfully in a community aquarium of 10 gallons or larger that does not have aggressive fish (such as tiger barbs, gouramis or giant danios) or fish who bettas may become aggressive toward (such as fancy guppies) Male bettas - Should be kept individually and do best in habitats of 1 gallon or larger.Because bettas are known to jump out of aquariums, there must be space at the top of the aquarium below the lid for them to surface and breathe Bettas must be able to breathe from the surface of the water. Single bettas- Keep in an appropriately sized aquarium, 1 gallon or larger.If the Live Arrival Guarantee claim doesn't include all the requirements listed above, Splashy Fish has all the rights to reject your claim. Received the store credit for future purchase of the dead on arrival fish excluding the shipping cost.Customers are responsible for the replacement shipping charge. Complimentary one-time replacement of the fish you ordered (pending current inventory availability).If the claim was valid and approved by our team, There is two option for you to choose from: The claim must be sent within the claim period mentioned above.Īfter submitting all the information required above it will take us 1 to 3 business days to determine the cause of dead on arrival.Send us an email with the subject line: DOA and Your Order Number OR messaged us on our social media.Please take pictures of the snail where the opening. Please place the snail at the one corner of the tank and within 48 hours and any snail didn't move. For live fish and other invertebrates: Take 2 pictures of each of the fish bags that is dead on arrival (the pictures have to show the bag in its original condition, unopened with the original rubber band)įor Snail: Snail generally take longer to acclimate, our customer will have 48 hours of posted delivery time to claim for Live Arrival Guarantee.Take 1 picture of the shipping box and the shipping label.If there is an incident when your fish are delivered "dead on arrival,” How to claim for Splashy Fish's Live Arrival Guarantee: The Fish/Animal have to be in original packaging.įor Live Fish and other invertebrates: one and a half hours (1.5 hours) of posted delivery time or customer received time.įor Snails: 48 hours of posted delivery time or customer received time.Live Arrival Guarantee claim made after the arrival period is mentioned below.Live Arrival Guarantee claim does not include all the requirements mentioned below.The order was held for pick up at USPS, UPS, FedEx offices no longer than 24 hours after the last update on the tracking number. ![]() The order was refused delivery by the customer.The customer has chosen USPS First Class Mail as a shipped method.Splashy Fish has the right to void Live Arrival Guarantee protection if these circumstances include: We offer a 100% Live Arrival Guarantee on all of our animals that are shipped to the customer via USPS, UPS, and FedEx. ![]() ![]() This means that out of 1000 live orders that we shipped to our customer only 5 orders would have fish that arrived dead.Īt Splashy Fish, we ensure that our customers are happy and satisfied with their orders. In 2021, Our records showed that we only have a 0.5 % Dead on Arrival rate for all live fish orders, compared to the industry standard is at 1.5%. ![]() We have a lot of experience with shipping live fish orders. ![]()
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